Return & Refund


We pride ourselves on our product quality and strict quality control but to provide you with maximum peace of mind we offer a comprehensive 30 Days Return Warranty:Defective merchandise including stains, zipper malfunction, ripped or torn fabric, poor quality material, obvious color difference to photos, and major difference between the photographed product and the product received are subject to exchange within 30 days.

☆ Please note that :

-The Return/exchange Policy excludes perceived quality, fabric, color aberration issues caused by personal or subjective judgment & size issues caused by personal neglect since we have indicated the size,color and fabric on our page.

- All the exchange or refund will be processed once we have received the item(s) at our international return center in Shenzhen, China.



If you have a problem after receiving your order please send an email to our customer service at

To guarantee a fast and smooth warranty process:

  1. Please send us your order number, and describe the issue and provide us with a picture(s) that displays the problem.
  2. Once we have received your information we will reply to you within 2 working days.



  1. You can return items within 30 days after delivery. We have a friendly customer service team who are here to serve you. All you need do is to contact us and describe the problem or the reason for return along with your order number.
  2. Items should not be worn outside nor washed and any label should be attached.
  3. We are responsible for the following defects returned within 30 days: stains, zipper malfunction, ripped or torn fabric, poor quality material, obvious color difference, major difference between the photographed product and the product received.
  4. For the below circumstances, we don't accept a refund request without return. But we can offer a 10%-20% coupon on next order.
  • Don't like the item;
  • Not fit as expected without any quality problem;
  • Shipping status shows delivered but not received;
  • Differences/misunderstanding (on products/fabric) but has already claimed in our description/title;
  • Placed a wrong order mistakenly and shipped.
  • No exchange or return or amendments on promotional items or last chance items.
  • Please tell us the tracking number after you have returned an item.
  • In case you have any other questions please do not hesitate to get in touch with our customer service at



  • You are guaranteed to obtain an exchange once we have received your return.



  1. Xpluswear will not be responsible for covering the shipping costs to return the item(s).



We will NOT accept order cancellation request if the order have already been shipped, otherwise, you will be fully refunded if it’s cancelled within 24 hours of purchase.(Normally, you will receive the refund within 3 working days) Please submit a help ticket from Contact Us if you decide to cancel the order.